Our commitment
As a Zero Emissions testing station, we are committed to:
- Being honest, ethical and professional at all times.
- Treating you politely and with respect.
- Being friendly, courteous and helpful.
- Making it is as easy as we can to have your vehicle
tested, and if necessary, to have it repaired.
- Doing what we say we will, by when we said it would
be done for the price quoted.
- Going the extra mile.
- Seeing things through your eyes.
- Listening to you.
- Responding to your concerns and enquiries quickly
and to your satisfaction.
- Explaining the testing procedure and the test results
in plain language.
- Being accountable for our actions.
- Apologising if we make a mistake.
- Having you leave our testing station very happy with
what we have done and how you have been treated.
- Improving the way we do things so please give us your
feedback.
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Our service standards
- You will be greeted with a smile when you arrive.
- The person greeting you will give their name.
- You will be addressed by your name when spoken to.
- The procedure for testing the vehicle will be explained
to you.
- Your vehicle will be tested within ten minutes of your
appointment time.
- All work will be done by skilled technicians.
- You will be given information to read about the emissions
standard.
- Your vehicle’s test results will be explained
and your questions answered to your satisfaction.
- You will be informed about delays, unexpected events
or unexpected problems.
- If your vehicle needs repair work, and we cannot do
it, we will refer you to a workshop that has the necessary expertise
and equipment.
- Telephone calls will be answered within three rings.
- The person answering will always give their name.
- Your phone message will be answered within two working
hours.
- Your email will be answered within four working hours.
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